This is how electronic mileage logs can improve your customer relationships
Telematics, i.e., computer technology and data communication used in vehicles, facilitates the daily work for many entrepreneurs around Sweden. What many may not have reflected on is that electronic mileage logs and similar technical aids can also support many companies in their communication with customers.
If you own e.g., a service, transport or delivery company and want to stand out from the crowd, you must earn top marks in many different areas. Everything from always giving customers damage-free deliveries in top class to being able to offer competitive prices. At the same time, you should also deliver a flawless customer experience to get a top position.
Customer relations are important. Customers who receive a good experience are not only more loyal – they are also more committed and happier to share with others about their fantastic experiences. In the end, this also means more business that you can invoice to make your company grow.
Today, people expect full transparency and immediate communication from companies, even evenings and weekends. Providing such a level of service is not entirely easy – it costs money to hire customer service staff who can work around the clock. This is where technology investments, such as electronic mileage logs, join the picture. If your company relies on making efficient deliveries, telematics should be your first stop when it comes to offering first-class customer service. It can help you in many different ways – from improving communication to lowering your actual costs. Here are four examples of how telematics and electronic mileage logs can automate a lot and thereby improve the relationship you have with your customers:
1.Improved visibility
Nowadays, people want to know exactly where their package is – from the moment the order is placed until the package is in their hands. With integrated software, drivers can be more visible when on the road and data can be shared automatically between the driver, managers and customers without the need for phone calls and text messages.
2. Accurate arrival times and increased transparency
No one likes to hang out at home in the apartment all day and wait for a delivery. Estimated delivery times are therefore valuable. Calling in with drivers one by one and doing this several times a day is time consuming to say the least. With telematics, the job can be completely automated. An electronic mileage log collects accurate data that you can monitor in real time on your computer screen or mobile device. You can use this information to make estimates and announce the accurate time for your customers.
3. More accurate invoicing
Invoicing is often a time-consuming process. With telematics, managers can hand over much of the administration work to the software, which can generate reports on hours worked and miles traveled as well as provide an accurate overview when it comes to the daily travel time and routes driven. With the help of smart GPS functions, you can simultaneously get exact locations and information about what time it was at both arrival and departure. This not only means that customers’ bills will be accurate – it also increases their confidence in you. Smart software also helps to map other important metrics like fuel consumption which is still a comprehensive expense item for many.
4. Bigger savings for you (and for the customer)
With data in hand, you can get a better idea of things such as fuel consumption, unauthorized use and route planning – but also data that gives you a good idea of when it’s time for vehicle maintenance. This can help you increase your profit margin, while your customer can benefit from price reductions. In addition to the help technology provides to manage a vehicle fleet, technical solutions such as electronic mileage logs can also promote a culture of regular communication between customers and teams – from tracking and invoicing to collection, delivery and reviews. Everyone wins.
Electronic Mileage Log
Our electronic driving record meets the Swedish Tax Agency’s requirements for documentation, and has data storage (start and stop) for 7 years. With WorkMirror Mileage Log, you avoid manual hassle, and keep both yourself and your employees constantly updated about your company car’s travel, meter readings and use. The most affordable option for you who wants to protect the company and the company’s employees.